Coaching Sessions Policy

Applies to All coaching sessions.

1. What coaching is (and what it is not)
Coaching sessions are supportive and educational. They do not replace medical diagnosis, treatment, psychotherapy, or emergency care. If you have urgent symptoms or feel unsafe, seek medical help immediately

2. Eligibility and safe use
This service is intended for clients 18+. We may refuse services if we reasonably believe coaching is not appropriate and may recommend professional support.

3. Results vary (no guarantees)
Coaching is collaborative. Outcomes vary and depend on your circumstances, consistency, and choices. No specific outcomes are guaranteed.

4. Confidentiality, privacy & respectful conduct
This is a private space. Please do not share screenshots or forward coaching messages. To protect your privacy, join sessions in a private space where possible and avoid having others present unless agreed in advance. POPIA applies to coaching notes, intake forms, goals, and any health-related information you choose to share.

5. Communication between sessions
We respond within 48 business hours (Mon–Fri). Messages received after hours/weekends are handled on the next business day.

Quick note: coaching support outside sessions is limited by healthy boundaries. If something needs deeper support, it may require booking another session (so you get proper attention, not rushed replies) or a Clarity Call session for a quick 20-minute call.

6. WhatsApp/email/Zoom (and the reality of privacy)
By booking, you consent to communicate with us via email, WhatsApp, and Zoom/online video platforms for scheduling, reminders, and session delivery.

Privacy note: WhatsApp and email are not guaranteed secure channels, avoid sending highly sensitive medical information via WhatsApp.

7. Session behaviour and boundaries
Be on time and be present (late arrival may shorten the session).
Respectful communication is required.
Harassment/abuse or serious boundary violations can result in termination of services with immediate effect and may affect any refunds due to you.

8. Your materials + intellectual property
Any resources, templates, and materials provided during your coaching sessions remain copyright protected. You may not copy, repost, distribute, or commercially exploit them without written permission.

9. Bookings, cancellations & refunds
Booking logistics, cancellations, rescheduling, refunds, late arrival, and no-shows are handled under the Bookings, Payments, Cancellations & Refunds Policy .

10. Other Policies
Take the time to familiarise yourself with our other policies.

11. Contact
admin@nnyou.coach | WhatsApp +27 67 578 4833 | www.nnyou.coach